CODE OF CONDUCT

Because one of our primary goals is to build and maintain a positive reputation of accepting only the best of the best, it is necessary for our members – businesses, organizations and professionals – to live up to our basic code of conduct. It is also a requirement for those who have basic business listings to ensure that they make every attempt to provide the services that they proclaim and will deal fairly and with integrity to everyone who is referred to them by The Nubian Network. Therefore, these are the qualities expected of those in our business or professional listings:

PROFESSIONALISM
   
Every member is expected to always be professional.
  • Be consistent in conducting your business or running your organization.
  • Ensure that there is always quality in your products and/or services.
  • Make consumers feel confident of what they can expect when they patronize you.
  • Keep your establishment clean and orderly, especially the space open to customers.
TIMELINESS
   
Be where you need to be when you need to be there.
  • If you have a storefront or office, ensure that your hours of operation are posted.
  • Open on time, every time.
  • If your business is by appointment, show up on time, every time..
INTEGRITY
   
Your word is your bond, in life and in business.
  • Do what you say you will do and when you say you will do it.
  • Keep your promises, even if it takes extra effort.
  • When negotiating a business deal, make sure everything is on the table and nothing is left out.
COMMITMENT
   
Be committed to having the highest standards in business.
  • Be committed to providing good quality products and service to new and existing customers.
  • Be committed to offering very high quality customer service.
  • Be committed to ensuring that you avail special prices or services to Nubian Network members.
  • Be committed to supporting the mission and vision of The Nubian Network organization.
INTERACTION
   
Treat each customer like it’s your first or your last.
  • Be responsive to customers when they enter your establishment.
  • Ensure that you respond in a timely manner to customers’ inquiries.
  • Communicate effectively and often to your customers, and follow-up after purchases.
PROFESSIONALISM
   
Every member is expected to always be professional.
  • Be consistent in conducting your business or running your organization.
  
  • Ensure that there is always quality in your products and/or services.
  
  • Make consumers feel confident of what they can expect when they patronize you.
  
  • Keep your establishment clean and orderly, especially the space open to customers.
  
   
TIMELINESS
   
Be where you need to be when you need to be there.
  • If you have a storefront or office, ensure that your hours of operation are posted.
  • Open on time, every time.
  • If your business is by appointment, show up on time, every time..
INTEGRITY
   
Your word is your bond, in life and in business.
  • Do what you say you will do and when you say you will do it.
  • Keep your promises, even if it takes extra effort.
  • When negotiating a business deal, make sure everything is on the table and nothing is left out.
COMMITMENT
   
Be committed to having the highest standards in business.
  • Be committed to providing good quality products and service to new and existing customers.
  • Be committed to offering very high quality customer service.
  • Be committed to ensuring that you avail special prices or services to Nubian Network members.
  • Be committed to supporting the mission and vision of The Nubian Network organization.
INTERACTION
   
Treat each customer like it’s your first or your last.
  • Be responsive to customers when they enter your establishment.
  • Ensure that you respond in a timely manger to customers inquiries.
  • Communicate effectively and often to your customers, and follow-up after purchases.
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